SHIPPING:

Free Delivery for all orders over 50,00 € shipped to the whole Iberian peninsula (Mainland Spain), the Balearics Islands & also Portugal. For orders under 50,00 € delivery is charged at 7,90 €

Shipping to the Canary Islands: On all orders you have to pay for the shipping from our store to your place, the price will always depends on the size and weight of your shipment. Your order will be exempted from 21% VAT. So please before ordering contact us to do an estimate

We also ship worlwide. Please ask us for the shipping cost to your country.

The delivery time will be made from 2 to 5 days, unless they are made on Saturdays, Sundays or holidays, in which case the order will be processed the first working day following the day of fulfillment. Note that delivery times are computed on weekdays (Monday to Friday) and that deliveries are not made on Saturdays, Sundays or holidays.

Except error in our system or stock break all the items on display in stock.

KING COOK IN WOOD S.L.reserves the right to change delivery times without notice in the case of large orders.

KING COOK IN WOOD S.L. is not responsible for delays in delivery by the transportation agency responsible for the corresponding area of operation.

Once you make the order we will send you an confirmation email with the order information and the track number which you can follow by the transport carrier selected by us. When you receive the order you have 24 hours to check the order if it had suffered some damage in shipping. If you find any damage please contact us urgently to indicate the return process. This cost will be free for you.

KING COOK IN WOOD S.L. is not responsible if information made on any available product on this site is not accurate, complete or current.

WHAT TO DO WHEN YOU RECEIVE YOUR ORDER:

When you receive your order, do not hesitate to check its condition and open it in the presence of the delivery person (by law they have to wait 15 min. if you decide to make the delivery on the spot).

If you see any kind of anomaly (an open package, damaged, wet, missing product, etc.) you can refuse the package by indicating in writing your reasons for doing so. For example: damaged package or broken barbecue.

You have 24 hrs. for any kind of claim from the transport.

To avoid problems with the insurance company and to speed up all the procedures of a possible claim, we recommend to always note on the delivery note “Pending subsequent review”.

Otherwise, neither the transport company or KING COOK IN WOOD S.L. will be responsible for any damage to the product.

CLAIMS:

For any claim or incident with the product received, please write an e-mail attaching: photos of the damage of the product together with the serial number of the damaged item, your ticket or order number.

E-mail for complaints: info@kingcookinwood.com

REFUNDS, RETURNS AND CANCELLATIONS:

We stand by both the quality of our products and delivery model. However we also know that, for one reason or another, there may be a time when you need to exchange or return something you’ve bought.

Please make sure that you check your items carefully before as soon as you take delivery. We also recommend that you keep your shipping delivery notice, which will arrive in the packaging.

If you change your mind, within 30 days you can contact our customer service department to organize a return. You can either send the product yourself or organize a collection order. Please note that all transport costs will be deducted from the refund, regardless of the cost of the product. Remember that that the unused products must be with their original accessories and with their original packaging in perfect condition.

If there’s a fault with the product, within 30 days please contact our customer service team. They will ask for a photo of the faulty part/parts to be emailed to us. Upon receipt of this, we will arrange to refund your payment or send the required replacements parts to you.

If the goods appear to be damaged in transit. If your goods appear to have been damaged in transit, please contact us immediately. If possible sign for the goods as damaged. If upon opening the packaging you notice damage, please contact out customer service team who will ask you to email a photo of the damage. Upon receipt of this we will dispatch replacement parts, arrange replacement, or provide a refund.

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